Global HR Manager

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Global HR Manager

Job title
Global HR Manager

To take ownership of all HR matters globally across the company, from recruitment to on boarding and performance appraisals, wage reviews, disciplinary action, and learning and development.
Manage and directly lead the implementation and maintenance of Waypoint Port Services Quality Management System, Health & Safety, Security and Environment. Deliver an Internationally Recognised Standard certification for the company, establish processes and procedures to manage due diligence as well as internal quality management of our company. Enhance the development focus for continual improvement processes and solutions with the objective to strengthen customer relations and harmony within the organization’s inter-operational activities.

The position reports to the Managing Director, and forms part of the WPS Corporate Management Team.

Formal authorities
Act in accordance with Waypoint Port Services’ overall values, business strategies, policies and as well as the principles of this functional description. Work closely with each Country Manager as well as the Global Finance Manager, so as to improve our Global HR processes as well as establish clear QHSSE guidelines in each office and overview the safe dealings with local and global service providers.

 Primary Objectives

  1. Ensure all HR aspects globally are coordinated and centralised
  2. Assist local offices in recruitment
  3. Keep the HR manual “global but local” and updated continuously
  4. Implement on-boarding procedures and e-learning platforms to improve new joiners orientation and integration into Waypoint Port Services locally and globally
  5. Work with country managers to ensure operational SOPs are up to date and effective in each country
  6. Update and enforce all Processes and Procedures
  7. Annually perform Internal Audits throughout the company
  8. Manage Due Diligence throughout the organisation especially on 3rd party service providers
  9. Obtain ISO certification where not yet achieved (new offices) and on a global basis 

Main responsibilities
Act as a link in other WPS offices as well as with pertinent external organizations, bodies, authorities and persons in the capacity as Global HR Manager and QHSSE responsibility for Waypoint Port Services.

  • Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
  • Maintains the work structure by updating job requirements and job descriptions for all positions.
  • Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
  • Prepares employees for assignments by establishing and conducting orientation and training programs.
  • Implement on-boarding procedures and e-learning platforms to improve new joiners orientation and integration into Waypoint Port Services locally and globally
  • Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors.
  • Ensures legal compliance by monitoring and implementing applicable human resource country/state requirements for WPS globally, conducting investigations and maintaining records.
  • Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.
  • Retains historical human resource records by designing a filing and retrieval system and keeping past and current records.
  • Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Completes human resource operational requirements by scheduling and assigning employees and following up on work results.
  • Manages human capital staff by recruiting, selecting, orienting, and training employees.
  • Advances human resource staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results.
  • Contributes to team effort by accomplishing related results as needed.
  • Continuously manage the implementation and maintenance of documented processes, and identify and record possible mistakes, deficiencies, complaints, feedback and/or other unsatisfactory conditions and non-conformities regarding the quality of our services.
  • Maintain development focus for continual improvement processes and solutions with the objective to strengthen customer relations to the extent that where appropriate, assists in yearly business plans, AOP as well as updates on local regulations concerning shipping industry and revisions to subscribed ISO standards and clauses.
  • Establish policies, procedures, corporate governance, compliance and values and implement processes that contribute to the overall business objectives for the company.
  • Establish Global Process Owners (GPO) in the organisation for the processes and compliance to KPIs.
  • Actively contribute in detecting areas for improvement of the processes and maintaining a high level of process understanding in the team, including but not limited to, implementing the Improvement Potential (IP) process.
  • Function as a link, in the management, implementation and maintenance requirements of the Quality Management System as well as with pertinent external organizations, bodies, authorities and persons in the capacity as Management Representative.
  • Obtain an internationally recognised standard certification (ISO) for Waypoint Port Services

Directly lead implementation and maintenance of HR & Quality Management System activities and the upkeep and control of pertinent quality records, such as, but not limited to :

  • Management Review
  • List of Contracts
  • Contract Review
  • Assessment of Suppliers
  • List of Approved Suppliers
  • Improvement Potentials and Improvement Areas
  • Customer Complaints/Feedback
  • Internal Quality Audit Planning/Reports
  • External Quality Audit Reports
  • Training Plan and Review
  • Oversee Fire Drill and contingency exercises in all WPS Offices
  • Oversee Safety and Safety awareness training in all WPS Offices
  • Document cross-training/planned back up personnel basis Annual Vacation & Back up plan 2019
  • Continuously provide management with information/updates on Quality Management System including trend(s) analysis relating to deficiencies, non-conformances, corrective actions and review of the effectiveness of corrective/preventive measures implemented for continual improvement of the organization’s Quality Management System.

Main Qualifications & Skills

  • Fluent in English speaking, reading and writing
  • Have a valid driving license
  • Have a clean police conduct report
  • Bachelor’s degree from a main University in Human Resource management
  • Minimum five (5) years relevant experience in HR & QHSSE management with an international company
  • Preferably, work experience within the international shipping industry
  • Experience with different cultures and labour laws would be consider a plus
  • Be passionate about the value of Human Capital in a business
  • At ease with the latest IT solutions and able to handle smart phone technology
  • Strong interpersonal skills and customer relationship building skills
  • Ease to communicate effectively and clearly within a multinational environment
  • Ability to multitask and work under pressure
  • Strong attention to detail
  • Reliable, enthusiastic and professional ATTITUDE
  • Confident in relating to different organisational levels
  • Comfortable to understand and implement labour law to global offices
  • Support diversity
  • Available to work outside normal working office hours, many times under stressful situations
  • Ability to work on own initiative
  • Organised, disciplined and strong personality
  • Result oriented
  • Ability to co-operate across organisation lines internally and towards customers
  • Systematic and accurate nature

 Other Requirements

  • Willing to travel frequently if and when required
  • Manage working hours in a way to be available in different time zones
  • Place of work either Mumbai (India) or Limassol (Cyprus)

Applications can be accepted till 31st May 2020

Employment to commence in July/August 2020 TBC depending on Covid-19 situation

Only candidates deemed suitable for this vacancy will be contacted

If you are interested in this position, please contact us at with the following subject: “Global HR Manager”.

Waypoint Port Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.